Start with your postcode and what has changed
A roof emergency can look different from one Leeds home to the next. Slates may have moved on a terrace, flashing may have lifted beside a chimney, or a flat roof above an extension may be leaking. Describe the change you can see from a safe position.
Give the postcode rather than just the neighbourhood name. Tell Adam whether the property is in the city or further out towards Pudsey, Horsforth, Morley or Rothwell. That helps establish the location and practical arrangements while you discuss what can be done.
Tell us about the building around the damage
Shared roof slopes, tall stacks and extensions can influence safe access. If loose material is above a front path, entrance or shared passage, mention the area below as well as the roof. Keep people away from it and leave close inspection to the people assessing the work.
The same applies at the rear of a terrace where a lower roof or conservatory sits beneath the damaged slope. Let Adam know how the rear is reached and whether anyone else uses the route. These are useful details for planning an assessment rather than reasons to climb up yourself.
Temporary measures may be the first stage
A permanent repair may need materials, access equipment or suitable conditions. Temporary weatherproofing can be discussed where an assessment finds it appropriate. This might involve sheeting, a patch or securing displaced roofing elements, depending on the damage and safe access.
Ask what the temporary work is intended to do and what still needs a later appointment. The permanent repair might be local tile replacement, leadwork, ridge repairs or work to a flat roof. The emergency guide explains those stages so you can understand the scope being discussed.
Understand the attendance cost
Out-of-hours emergency callouts carry a callout fee. Discuss the applicable fee by phone before attendance is arranged. The assessment, any temporary measures and a permanent repair should be clear in the conversation, with the later work quoted separately where needed.
Attendance depends on the damage, existing commitments, location and safe conditions. Call Adam directly to discuss those details and the current availability for your property. The online form is available for describing planned work but should not replace a phone conversation about urgent damage.
After the urgent concern is assessed
Keep any photographs already taken safely and note when you first noticed the damage. A written description and photographs of the roof can help explain the repairs. If you are contacting an insurer, ask what they require and discuss any report needs before booking further work.
For recurring leaks, the next stage may be a more detailed roof inspection to find the route water is taking. A defect at a chimney or valley may need a different repair from a broken tile. Our Leeds repair page, chimney page and service guides explain those options. JLR Smith Roofing is based in LS12 and works across Leeds and surrounding West Yorkshire areas. Call with the actual location to confirm coverage, especially for addresses outside the city.